The Small Print
Shipment and Delivery
All orders are sent as parcels via PostNord Aps and handled by An Post, once the parcel enters Ireland. You can expect delivery of the package within 6–8 working days. In certain periods, around bank and summer holidays, deliveries can take longer than this.
If your order contains both books and posters, these will be sent in two different shipments. You will receive separate tracking numbers so that the packages can be tracked separately.
NOTE: When you choose to have your package delivered directly to your private address, you also accept that An Post may leave the package at your front door at your risk.
As we ship orders internationally, goods cannot be collected directly at our warehouse.
When your order has been scanned and sent by PostNord Aps, you will receive an email to that effect. The email will contain a Track & Trace number, so that you can follow the delivery of your parcel.
Right of Return/ Cancellation
Since all the products are unique and personally produced for each child, we unfortunately cannot accept returned products. Therefore, it is important to check all the information you enter when ordering. After placing your order, you are able to edit the details of the product(s) or delivery address (via your order confirmation) for 1 hour before printing begins. After this period, it is not possible to change the order.
The order cannot be cancelled after this point as it is produced specifically for you and contains personalised details that are tailored to your order.
See the legislation from the EU about customised products in the EU directive on consumer rights: Paragraph 49.
Payment Information
All prices are expressed in EUR and are inclusive of VAT. At Pictino, you can pay with Visa/Dankort, Visa, Visa Electron, MasterCard, Maestro, PayPal and Apple Pay.
Security
We use Adyen to handle payments. Adyen encrypts all your payment information with the so-called TLS (Transport Layer Security) protocol. This means that unauthorised persons cannot read your card number or other information in connection with the payment. Information provided on pictino.com is stored for the sole purpose of being able to serve you as a customer and deliver your goods. When paying and entering payment information, this is done directly through Adyen. Therefore, your payment information is 100% secured with Adyen. Neither Pictino nor others have the ability to gain access.
Emails and Marketing
As part of our customer service, we send a series of different emails in connection with purchases. This includes an order confirmation, a receipt, an email informing that the order has been sent and a confirmation of changes and in the event you have changed your information within one hour of submitting your order.
Terms and conditions
Purpose and Scope
These terms establish the conditions for delivery of goods and services from Pictino. In making each purchase, you accept our terms of trade. Pictino reserves the right to change these terms without advance notice, including for agreements already made.
Price and Payment
All prices shown at pictino.com are inclusive of VAT, and exclusive of freight costs, unless stated otherwise. Payment shall take place on order completion, using the accepted payment methods listed on the website.
Delivery and Delay
Delivery takes place when the product is finished. As a general rule, orders are produced and sent within 6–8 working days after order completion. The customer is entitled to cancel the agreement subject to advance notice if delivery is substantially delayed.
A substantial delay is a delay of more than 30 working days from order completion. Should the schedule shift due to circumstances for which Pictino bears no responsibility (including delays or lacking delivery from subcontractors, delays due to the customer’s lack of cooperation), delays cannot result in the customer being granted remedies for breach of contract, including right of cancellation.
Pictino cannot be held liable in the event that delivery is delayed or hindered due to force majeure. Should an event for which Pictino bears no responsibility result in Pictino’s fulfilment of delivery obligations becoming more expensive, Pictino shall not be obligated to execute such obligations. Pictino cannot be held liable for postal and freight providers’ delayed delivery or loss of a parcel, if it can prove that it sent the parcel in a timely manner. In no event, can the customer claim a delay for products that have already been delivered.
Ownership Reservation
The customer shall not acquire ownership of physical copies of a product before Pictino has received payment in full. All goods from Pictino shall remain the property of the latter until full payment is received. Following the transfer of ownership to the customer, Pictino reserves the right to use the work produced as a reference in its own marketing.
Errors and Omissions
Pictino shall bear no liability for errors that the customer did not correct in writing prior to order confirmation. Should the delivery contain errors or omissions, the customer is obligated to claim the error or omission within a reasonable timeframe by contacting us directly. Pictino is entitled to try to remedy the error or omission if it can do so within a reasonable time and if it is deemed that Pictino can be held responsible for the error or omission.
NOTE: The colours in the final printed product can vary from the colours as represented on a screen and this cannot be considered an error. Likewise, skin tones and hair colours shown in the order process are not precise and may vary in relation to how the characters in the different products are illustrated.
In addition, the Consumer Rights Act’s rules on a 2-year warranty shall apply.
Limited Liability
In the event of delay, or in case of errors in the delivered product, Pictino shall not be liable for operating losses, loss of profit or other indirect losses, including those resulting from the customer’s legal relationships with third parties. Pictino is furthermore only liable to pay compensation to the customer for losses or damages incurred as a result of gross negligence or deliberate action. Pictino shall not be liable for indirect losses or direct losses, if these are the result of delays or loss of data or lost earnings.
COPYRIGHTS
When you upload images for use in our photo books, you declare that you have the necessary rights to use, copy, and distribute those images. It is the customer’s own responsibility to ensure that the use of images does not infringe on third-party copyrights, personal data, or any other applicable laws and regulations.
Pictino ApS cannot be held liable for images uploaded by the customer and accepts no responsibility for any copyright or other rights infringements committed by the customer. If a third party makes a claim against Pictino ApS as a result of the customer’s upload and use of images, we reserve the right to pass such claims on to the customer.
Pictino ApS cannot be held liable for images uploaded by the customer and accepts no responsibility for any copyright or other rights infringements committed by the customer. If a third party makes a claim against Pictino ApS as a result of the customer’s upload and use of images, we reserve the right to pass such claims on to the customer.
IMAGE QUALITY AND RESPONSIBILITY FOR IMAGE MATERIAL
It is the customer’s responsibility to ensure that the uploaded images have sufficient resolution and quality for the desired product. If an image was taken with low resolution or is of poor quality, printing and enlargements will not improve the image, and the finished product will not appear in better quality than allowed by the original image. Pictino ApS accepts no responsibility for the image quality of the final product if it is due to the condition of the uploaded images.